Refund Policy

Last Updated: April 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which Urbanfragility ("we," "us," or "our") will process refunds for services provided through our website, urbanfragility.info. This policy is designed to ensure transparency and fairness while providing maximum legal protection for both our users and our company.

Scope and Applicability

This policy applies to all users of urbanfragility.info who purchase our software-as-a-service (SaaS) products. By using our services, you agree to the terms outlined in this Refund Policy.

Definitions

  • "User": Any individual or entity that accesses or uses our services.
  • "Services": The software and related services provided by Urbanfragility through urbanfragility.info.
  • "Refund": The return of funds to a User for a purchase made through urbanfragility.info.

Main Policy Content

1. Refund Eligibility

Refunds may be requested under the following circumstances:

  • If the User cancels their subscription within the first 30 days of the initial purchase.
  • If the Services are found to be defective or not as described, provided that the User notifies us within 14 days of the issue.

2. Refund Process

To initiate a refund, Users must:

  1. Contact our support team at [email protected] within the applicable refund period.
  2. Provide the order number and a detailed explanation of the reason for the refund request.
  3. Return any materials or documentation associated with the Services, if applicable.

Refunds will be processed within 14 business days of receiving a valid refund request. The refund will be issued to the original payment method used at the time of purchase.

3. Non-Refundable Items

The following items are non-refundable:

  • Any subscription fees paid after the initial 30-day period.
  • Fees for additional services or features that were not part of the original purchase.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate information when requesting a refund.
  • Comply with the terms outlined in this Refund Policy.

Limitations and Disclaimers

While we strive to provide high-quality services, we make no guarantees regarding the availability or performance of our Services. Urbanfragility shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our Services, including but not limited to loss of profits, data, or goodwill.

Data Protection/Security

We take the security of your personal information seriously. Any personal data collected during the refund process will be handled in accordance with our Privacy Policy, which can be found on urbanfragility.info.

Changes to Policy

Urbanfragility reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on urbanfragility.info. Users are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: Urbanfragility
Phone: +15619422649
Email: [email protected]
Address: Empire State Building, 350 Fifth Avenue, Floor 12, Office 45, New York, NY 10118, United States

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of the State of [Your State], without regard to its conflict of law principles. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the state and federal courts located in [Your County], [Your State].